Return & Refund PolicY
We have a 7-day return policy, which means you have 7days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@toolssavvy.ph If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@toolssavvy.ph
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchange Policy Reminder
To Our Valued Customer,
We would like to inform you our exchange policy as per R.A. 7394 The Consumer Act of the Philippines:
1. Change of mind is not entitled to an exchange.
2. Original receipt must be presented as proof of purchase at Toolssavvy.ph.
3. Items must be exchanged within Seven (7) days from date of purchase;
4. Items must be in the same condition as when purchases, with its original packaging;
5. Exchange will not be accepted on any items with incomplete accessories, used,damage due to improper use or mishandling.
6. We reserve the right to determine whether an item is used or damaged.(Processed by Authorized Service Center: 2-5 days processing)
We would like to inform you our exchange policy as per R.A. 7394 The Consumer Act of the Philippines:
1. Change of mind is not entitled to an exchange.
2. Original receipt must be presented as proof of purchase at Toolssavvy.ph.
3. Items must be exchanged within Seven (7) days from date of purchase;
4. Items must be in the same condition as when purchases, with its original packaging;
5. Exchange will not be accepted on any items with incomplete accessories, used,damage due to improper use or mishandling.
6. We reserve the right to determine whether an item is used or damaged.(Processed by Authorized Service Center: 2-5 days processing)
Shipping policy
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Same Day Delivery / Local Express Delivery
Flat rate shipping: We offer Php 250.00 flat rate shipping to Metro Manila Customers.
Deliveries are made from 8:30am to 5:30pm on Mondays to Saturdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Lazada Shipping |
3 to 5 business days |
Auto Compute via Platform |
|
Shopee Shipping |
3 to 7 business days |
Auto Compute via Platform |
|
Manual LBC Delivery |
3 to 8 business days |
Auto Compute via Checkout |
In-store pickup
You can skip the shipping fees with free local pickup at our physical shop. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 7 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 8:30am-5:30pm on Mondays to Saturdays. Please have your order confirmation email with you when you come.
Refunds, returns, and exchanges
We have a 7-day return policy, which means you have 7days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@toolssavvy.ph If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@toolssavvy.ph
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warranty & Service Center
Our items carries their respective brand warranty and conditions. We will try to point and help find the right respective service center for the brand you purchase here at Toolssavvy.ph. You are required to have your receipt as proof of purchase for claiming the warranty of each brand you purchase.
No Receipt means No Warranty.
For follow ups and status of repair, please contact our email:
sales@toolssavvy.ph
| Brand | Warranty Period | Authorized Service Center |
Bosch Professional |
1 Year Parts & Service Warranty *Starts Jan. 31,2023 |
Binondo - 1054 Reina Regente Cor. Recto Ave. Manila Quezon City - Unit A, 20 D.Tuazon Corner Luskot St. Brgy. Don Manuel |
Dremel  |
6 Months Parts & Service Warranty |
Bring to any Bosch Service Center |
| Makita Professional (Teal Blue) Makita MT Series (Green)  |
Lifetime Service Warranty |
Manila - 315 Dasmarinas St. Binondo, Manila Phone: (02) 243-1159 to 64 Mandaue - 3rd Floor Belmont Bldg. MC Briones Street Highway ,Mandaue City Phone: (032) 346-4268 Cebu - 66-68 Plaridel Street ,Cebu City Phone: (032) 254-1454 Davao - 137-138B Ramon Magsaysay Avenue ,Davao City Phone: (082) 227-2635 / (082) 227-2277 |
Dewalt Professional |
3 Year Limited Warranty (Limited - specific conditions to be met) |
Unit 2 A Second Floor Vsk Corporate Circle Building, No 2 Acacia Lane, Corner Shaw Boulevard, Mandaluyong, 1552 Metro Manila Phone: (02) 8533 9786, (02) 8299-3772 / 1-800-1322-0127 |
Hitachi Professional |
6 Months Limited Parts & Service Warranty (Limited - specific conditions to be met) |
22 Timog Ave, Diliman, Quezon City, 1103 Metro Manila (02) 355-7777 |
Milwaukee Professional |
6 Months Parts & Service Warranty | 22 Timog Ave, Diliman, Quezon City, 1103 Metro Manila (02) 355-7777 |
Kress Elektrowerkzeuge |
6 Months Parts & Service Warranty | Quezon City - #8 Don Manuel Street, Kaingin Rd. Balintawak, QC Cellphone: 0955-4010048 |
MPT Tools
|
6 Months Limited Parts & Service Warranty | 357 Rose St. Brgy. 161, Reparo Baesa, Caloocan city 0917-8842017 |
 DCA Professional |
6 Months Parts Warranty | Lifetime Service Warranty |
911 G. Araneta Ave., cor. P. Florentino St., Quezon City, 1104 Metro Manila (02) 8740 9296 |
 Ken Professional |
6 Months Limited Parts & Service Warranty (Limited - specific conditions to be met) |
22 Timog Ave, Diliman, Quezon City, 1103 Metro Manila (02) 355-7777 |
 Dartek |
1 Year Service Warranty | Quezon City - #8 Don Manuel Street, Kaingin Rd. Balintawak, QC Cellphone: 0955-4010048 |
Zekoki |
3 Months Service Warranty |
22 Timog Ave, Diliman, Quezon City, 1103 Metro Manila (02) 355-7777 |
|
JC Kawasaki  |
Lifetime Service Warranty | Bring to your Authorized Dealer for claiming warranty and Repair |
|
Hoyoma  |
Lifetime Service Warranty | Bring to your Authorized Dealer for claiming warranty and Repair |
Mailtank |
6 Months Service Warranty | Bring to your Authorized Dealer for claiming warranty and Repair |
|
Total Tools
 |
1 Year Service Warranty | 543 Tomas Mapua St., Sta. Cruz, Manila Landline: 02-2421346 Cellphone:+639178175157 |
Ingco Tools
|
6 Months Limited Warranty |
#2 D. Arellano St. Bagong Barrio, Caloocan City
Tel No: 7002-3394 Email: ingcocares@ingco.com.ph Service & Spare Parts Mobile/Viber No +63 917 6252286 FB Messenger IngcoService5 |
Hokage  |
6 Months Service Warranty | Bring to your Authorized Dealer for claiming warranty and Repair |
Hitronic
|
6 Months Service Warranty | Bring to your Authorized Dealer for claiming warranty and Repair |
Powerhouse |
Powertools - 6 Months Service Warranty Welding - 3 Months Service Warranty Generator - 1 Month Service Warranty Industrial - 3 Months Service Warranty |
Manila Service Center: 2121 Pedro Gil Moreno compound Sta Ana Manila Brgy 880 Phone: 0917-1623028 / 88137419 Follow link for all location: LINK HERE |
Powerplus |
1 Year Service Warranty | 314 San Nicolas St. Corner Madrid, Binondo, Manila Phone: (02) 8242-4491 / (02) 8353-8158 |
Riland
|
6 Months Service Warranty | Bring to your Authorized Dealer for claiming warranty and Repair |
Rilon
|
6 Months Service Warranty | Bring to your Authorized Dealer for claiming warranty and Repair |
Showfou
|
3 Months Service Warranty | 911 G. Araneta Ave., cor. P. Florentino St., Quezon City, 1104 Metro Manila (02) 8740 9296 |
Shibaru
|
Lifetime Service Warranty | 911 G. Araneta Ave., cor. P. Florentino St., Quezon City, 1104 Metro Manila (02) 8740 9296 |
Stanley
|
2 Year Limited Warranty |
Unit 2 A Second Floor Vsk Corporate Circle Building, No 2 Acacia Lane, Corner Shaw Boulevard, Mandaluyong, 1552 Metro Manila Phone: (02) 8533 9786, (02) 8299-3772 / 1-800-1322-0127 |
Worx |
6 Months Parts Warranty | Quezon City - #8 Don Manuel Street, Kaingin Rd. Balintawak, QC Cellphone: 0955-4010048 |
Yamato |
DC Type - 6 Months Service Warranty AC Type - 3 Months Service Warranty |
Bring to your Authorized Dealer for claiming warranty and Repair |
Information is subject to change without prior notice.
Repair Policy
At Toolssavvy.ph, we strive to provide standard to high quality products to our valued customers. However, we understand that occasional issues may arise, and we are committed to resolving them promptly and efficiently. This Repair Policy outlines our guidelines and procedures for handling repairs of our products.
Eligibility
This policy applies to products purchased directly from Toolssavvy.ph. The product must be within the specified warranty period or covered by an extended warranty plan. Repairs will be provided for manufacturing defects and faults under normal use. Damages caused by mishandling, misuse, or unauthorized modifications may not be eligible for repair under this policy.
Warranty Coverage
Our products are covered by a standard warranty against manufacturing defects for a specific period from the date of purchase. The warranty duration may vary depending on the product and will be clearly communicated at the time of purchase.
The warranty covers repairs, replacement of defective parts, or, at our discretion, replacement of the entire product.
If the warranty has expired, repair services may still be available at a reasonable cost.
Initiating a Repair Request
Customers must bring item here at our shop to initiate a repair request. Provide accurate and detailed information about the product, including the model number, serial number, and a description of the issue.
Proof of purchase may be required to validate the warranty status and if item is bought here at our shop.
Assessment and Authorization
Once the repair request is received, we will have it processed to it's respective authorized service center for repair.
In some cases, troubleshooting steps may be provided to diagnose and resolve minor issues without the need for repair.
If a repair is necessary, our customer support team will provide further instructions, on the repair charges that need to be replaced and service rendered.
Repair Process
Repairs will be carried out by our authorized service centers or technicians who have undergone training to ensure quality workmanship. We aim to complete repairs within a reasonable time frame; however, the duration may vary depending on factors such as the complexity of the issue and availability of replacement parts. Quotation of repair price charges may be subject to change without prior notice. Updates regarding the repair progress will be provided to the customer through email upon any update from Service Center.
Follow up on repair at our email for coordination: sales@toolssavvy.ph
Return of Repaired Product
Once the repair is completed, the product will be thoroughly tested to ensure it meets the required standards.
The repaired product will be available for pick up at our shop upon testing of item. Any outstanding fees, such as repair costs for products outside the warranty period or shipping charges, must be settled before the product is returned.
Additional Terms and Conditions
This repair policy is subject to the governing laws and regulations of the jurisdiction where the product was purchased.
The policy may be subject to change without prior notice. However, changes will not affect ongoing repair requests or products already covered by a warranty at the time of purchase.
Standard Lead time of Repair 60-120 days (subject to delay)
Check Up Fee is non-refundable but deductible to the final cost of the Repair Charges. Check up Fee vary depending on item, contact us and give the brand and model for estimation. In case for pull out of item/s, check up fee is non refundable. No rush repair of items
We value our customers and their satisfaction, and we are dedicated to providing excellent support throughout the repair process. If you have any questions or require further clarification, please don't hesitate to reach out to our customer support team.
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