Company Order Process Policy

Here's a summary of the Company Order Process to assist you in ordering tools for your projects, DIY, or professional needs at Toolssavvy:

Order Initiation:

• Customers can initiate orders by submitting a purchase request through our website, email, phone, or other designated channels.

• Requests should include product details like brand, model, quantity, preferred delivery date, billing information, and any other relevant specifications.

Order Verification:

• Our team reviews the request to ensure all necessary information is provided.

• If details are missing or unclear, we contact the customer for clarification.

• Once all details are confirmed, the order moves forward.

Inventory Check:

• Our team checks the availability of requested products or services.

• If items are in stock, we proceed to the next step.

• If stock is insufficient, we inform the customer about availability and suggest alternatives.

Pricing and Quotation:

• We calculate the total cost, including taxes, shipping fees, and any applicable discounts.

• A quotation is prepared and sent to the customer for review.

•Customers can contact us for concerns or modifications.

Order Confirmation:

• Once the customer agrees to the quotation and all details are finalized, the customer confirms the order.

• This can be done by sending us a Purchase Order at our email for processing.

Order Processing:

• The order is handed over to the processing team to ready the items.

• If items are per order, they are ordered from our specific brand suppliers with a standard lead time of 3-5 days (Subject to delay).

Order Status Update for Pick up:

• Our team informs the customer via email thread when all items are complete.

• If only partial items are available within the standard lead time, we inform the customer about the delay and reasons.

Order Pick up or Delivery:

• The customer receives the ordered items.

• Any discrepancies or damages should be reported to our customer service for resolution.

Please note that all information is subject to change without prior notice. Follow this process as your guide, and we look forward to serving you soon.