Shipping policy
Shipping Policy
At Toolssavvy.ph, we aim to provide clear, reliable, and fast delivery options to support your tool needs. This Shipping Policy outlines our available shipping methods, processing times, delivery windows, and special delivery options across Metro Manila and nationwide.
Order Processing & Delivery Schedule
• Orders are processed within 2–5 business days (Mondays to Saturdays), excluding Sundays and holidays.
• Orders placed after 5:00 PM (GMT+8) will be processed the next business day.
• Handling time: Typically 1–2 business days after payment confirmation.
• Transit time (standard shipping): Usually 3–5 business days depending on your location and courier availability.
• Estimated total delivery window: 3–7 business days (Subject to delay)
Once shipped, you will receive an email or SMS confirmation with tracking details from our courier partners.
Shipping Coverage
We currently ship nationwide within the Philippines. Shipping availability and rates depend on the destination, item size, weight, and courier serviceability.
Metro Manila Shipping – Flat Rate & COD
• Flat rate shipping fee: ₱250 (Metro Manila only, up to 20kg).
• Cash on Delivery (COD) is available for Metro Manila orders up to 20kg—subject to confirmation.
• Deliveries run from 8:30 AM to 5:30 PM, Monday to Saturday.
• You may receive a text message on the day of delivery for coordination.
Same Day Delivery / On-Demand Courier Booking
Customers may also book third-party couriers such as Lalamove, Transportify, Borzo, Grab, and TokTok (subject to availability and pickup schedule).
You can have your tools delivered as quickly as when you need them.
Just follow the steps below:
Important reminders for same-day delivery:
1. Contact us first to confirm item availability and pickup readiness.
2. Provide accurate personal information:
| Receipt to: |
| Contact Info: |
| Item: (subject to availability) |
3. Complete payment and wait for payment confirmation before booking any delivery service.
***Please wait for payment confirmation before booking.
| Booking within our working hours: |
| 8:30 AM to 5:00 PM, Mondays to Saturdays |
| Lunch break: 12:00 PM to 1:00 PM |
5. Kindly provide Driver/Rider Details upon booking for smooth pickup coordination.
| Driver / Rider's Name: |
| Plate Number: |
| Vehicle: |
Note: There are cases where the actual rider uses a different account. If this happens, we will coordinate with you. For safety and assurance, we recommend canceling and rebooking if the rider details do not match.
Reminder Note:
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Availability of items may vary.
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Not all items are eligible for same-day delivery.
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Please coordinate with us first before arranging same-day pickup.
Domestic Shipping Rates & Estimates
Shipping fees outside Metro Manila vary based on location, item size/weight, and available couriers. Rates may be calculated during checkout or confirmed after review depending on the item category and destination.
Provincial Delivery (Bulk Shipping via Cargo Logistics)
For bulky items shipped outside Metro Manila, we may offer delivery via cargo logistics using the Freight Collect method (shipping fee paid upon pick-up at the cargo branch).
Common cargo partners:
• AP Cargo
• Jades Cargo
• Sea Star Cargo
• Solid Shipping
• Other trucking/logistics services available in your area
Standard lead times vary depending on the courier, package size, and location.
Kindly provide these details for faster coordination:
| Receipt to: |
| Contact Info: |
| Complete Address: |
| Cargo Logistics (must be FREIGHT COLLECT): |
| Preferred shipping: Air Freight or Sea Freight (Land) (depending on item) |
| Item: (subject to availability) |
| Declared Value: |
In-Store Pickup (Free)
You may skip shipping fees by choosing local pickup (if available).
• Order preparation time: 3–7 business days
• Pickup hours: 8:30 AM – 5:30 PM, Monday to Saturday
• Bring your order confirmation (email or screenshot) upon pickup.
Order Tracking
Once your order is shipped, you will receive a notification containing your tracking number. You may track your package via the courier’s official tracking page.
Carrier Partners
We work with reliable delivery services including:
• Lalamove
• Transportify
• Grab
• Borzo
• TokTok
• Various cargo logistics partners (AP Cargo, Solid Shipping, etc.)
• Standard regional couriers depending on your location
Shipping Costs
Free Shipping: Only applies to select promotions and categories when announced.
Paid Shipping: Calculated based on location, courier availability, and item weight/dimensions.
COD: Limited to Metro Manila orders (up to 20kg) and subject to confirmation.
Delivery Issues & Concerns
If you experience delays, lost packages, or damaged shipments, contact us immediately. We will coordinate with the courier to assist you in resolving the issue as quickly as possible. Please keep all packaging for documentation if item arrives damaged.
Questions & Support
For assistance, reach out to our support team. You can also check our Frequently Ask Questions Page for help.
Contact Information
Toolssavvy.ph
Website: https://toolssavvy.ph
Email: support@toolssavvy.ph
Landline: (02) 8404-2435 | 7978-4632
Mobile: 0917-1755822 | 0917-1742423 | 0922-8996639
Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM UTC +8. Philippine Time (PHT)
Response Time: Typically within 1–2 business days