Billing Terms & Conditions

Last Updated: December 2025

1. Payment Options

To ensure a smooth and secure shopping experience, Toolssavvy.ph offers the following payment methods:

• Bank Deposit / Digital Bank Transfer
• Cash on Delivery (COD) for items up to 20 kg within Metro Manila
• Cash on Pickup for orders collected at our store (when available)

All transactions are processed in Philippine Peso (PHP) unless stated otherwise.

2. Payment Policy

• Full payment is required for orders placed using Bank Deposit / Bank Transfer before items can be processed or shipped.
• Bank transfer payments must include proof of payment and may require manual verification before order confirmation.
• Cash on Delivery (COD) is available only for orders within Metro Manila and for items up to 20 kg.
• Orders may be placed on hold until payment confirmation is verified.

3. Pricing & Currency

• All prices displayed on toolssavvy.ph are listed in Philippine Peso (PHP).
• Prices may change at any time without prior notice.
• Applicable taxes may be calculated during checkout depending on the order.
• Shipping charges may vary depending on the item size, weight, destination, and courier availability.
• Shipping fees may be confirmed after order review for certain items or bulk shipments.
• Discounts and promotional pricing are valid only during the specified promotional period and cannot be applied retroactively.

4. Secure Transactions

• We use SSL encryption and secure website infrastructure to protect customer information.
• Sensitive payment details are not stored on our servers.
• Payments processed through third-party providers follow PCI-DSS security standards to ensure secure transactions.

5. Refunds & Chargebacks

• Refunds are processed according to our Return & Refund Policy.
• Refund requests are subject to item inspection and approval.
• Unauthorized or fraudulent chargebacks will be investigated and disputed with the payment provider.
• Customers are encouraged to contact our support team first to resolve billing concerns before initiating chargebacks.

6. Fraud Protection

• Toolssavvy.ph reserves the right to cancel, hold, or review any order suspected of fraudulent or suspicious activity.
• High-value purchases may require additional identity verification or payment confirmation.
• Orders containing incomplete, mismatched, or suspicious billing information may be cancelled or delayed.

Support & Contact Information

Toolssavvy.ph
Website: https://toolssavvy.ph
Email: support@toolssavvy.ph
Landline: (02) 8404-2435 | 7978-4632
Mobile: 0917-1755822 | 0917-1742423 | 0922-8996639
Customer Service Hours: Mon–Sat, 8:30 AM–5:30 PM UTC +8 Philippine Time (PHT)
Response Time: Typically within 1–2 business days