Return & Refund Policy

We have a 7-day return policy, which means you have 7days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@toolssavvy.ph If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@toolssavvy.ph


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchange Policy Reminder

To Our Valued Customer,


We would like to inform you our exchange policy as per R.A. 7394 The Consumer Act of the Philippines:
 
1. Change of mind is not entitled to an exchange.
2. Original receipt must be presented as proof of purchase at KHM.
3. Items must be exchanged within Seven (7) days from date of purchase;
4. Items must be in the same condition as when purchases, with its original packaging;
5. Exchange will not be accepted on any items with incomplete accessories, used,damage due to improper use or mishandling.
6. We reserve the right to determine whether an item is used or damaged.(Processed by Authorized Service Center: 2-5 days processing)